Frequently Asked Questions

Shipping and Returns

1. What is the return policy?

   Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

2. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

3. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

4. I never received my order. What now?

   If your package did not arrive or you received incorrect items, please contact our Customer Experience Team here. Please note that the waiting period for shipments varies by destination. Domestic packages are deemed “lost” 30 days after shipment. More shipping information can be found here.

5. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

Ordering and Billing

1. What forms of payment do you take?

   We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to TKOR. The applicable rate is set by each state respectively.

3. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

4. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.