HeidiSwappShop.com offers 3 shipping options. This will allow you to determine the speed with which your package is shipped and flexibility of service or carrier. These shipping options do not pertain to the order in which boxes are packed & shipped, simply the speed of the shipping method once it leaves our facility. This shipping model considers the shipping destination, the weight of your items, and your shipping service level described below. These factors are used to create a shipping price tailored to your order. Smaller and lighter weight orders will incur less shipping than heavier items. All three shipping charges are calculated and available to see in your cart before checking out. Some orders will incur a very small or potentially no fee to upgrade from Economy so make sure to check before finalizing your order. Fixed shipping items On some occasions, certain items will be available and advertised for a fixed shipping fee. This fixed shipping fee will apply to Economy shipping only for all customers. If you desire a fast shipping method, you may select one at check out.
DOMESTIC CUSTOMERS
Domestic customers within the United States will have a choice of three different service levels…Economy, Upgraded and Expedited. However, please note that if you use a PO Box as your shipping address, the only option available to you will be Economy. Only the USPS or UPS Surepost can deliver to PO Boxes.
IMPORTANT SHIPPING UPDATES
Economy-This is the least expensive option and slowest service. Your approximate time in transit is typically 7-9 days although it may be sooner depending on the distance to our facility in KY. Your order will ship one of three ways which will be dependent on the weight of your order. The lightest packages will ship UPS Mail Innovations or USPS First Class. Slightly heavier packages will ship by UPS SurePost. The heaviest packages will be shipped using UPS Ground. Your order may arrive by Postal Carrier or UPS depending on the weight of your order.
Upgraded-This option is more expensive than the Economy level but guarantees that your package will ship UPS Ground regardless of the weight of your shipment. Your approximate time in transit is 3-5 days. This is a more expensive option but gives you reliable tracking and a delivery date.
Expedited-This premium option is the most expensive but provides you with UPS 2nd Day Air service. No matter where you are in the United States you will receive your order 2 business days after it ships.
Please note shipping timeframes do not include time needed to process and fulfill your order.
Domestic customers will be charged a $1 handling fee for each subscription kit in your order.
Free shipping for all orders of $100. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
Note on UPS Mail Innovations: If you selected Economy shipping and your package is sent via UPS Mail Innovations, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. Please note, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
**Special Note for customers with an APO/FPO address: We must send your package through a service that works in conjunction with the USPS. You will not be charged an international handling fee. However, we are only able to offer one set of shipping rates. The shipping service works exactly like the Domestic Economy service described above with the exception that we are unable to ship via UPS Ground. We are able to ship via UPS Mail Innovations or UPS SurePost as these work in conjunction with the USPS.
CANADIAN CUSTOMERS
IMPORTANT SHIPPING UPDATES
Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing delays in transit, customs processes and delivery at this time. Upgraded or Expedited service is recommended if you are shipping to an international address to ensure door-to-door tracking.
Canadian customers will have 3 options to choose from... Economy, Upgraded and Expedited
Economy-This is the least expensive option and slowest service. Your order will ship one of three ways which will be dependent on the weight of your order. The service levels are UPS Mail Innovations, USPS First Class International and UPS ground. The lightest packages will ship UPS Mail Innovations or USPS First Class. The heaviest packages will be shipped using UPS Ground. Your order may arrive by Postal Carrier or UPS depending on the weight of your order.
Upgraded-This option is more expensive than the Economy level but guarantees that your package will ship UPS Ground regardless of the weight of your shipment. This is a more expensive option but gives you reliable tracking and a delivery date.
Expedited-This premium option is the most expensive but provides you with UPS Worldwide Expedited service. No matter where you are in Canada you will receive your package within 2 business days.
Please note shipping timeframes do not include time needed to process and fulfill your order.
Canadian customers will be charged a $4 handling fee for each subscription kit in your order.
Free shipping for all orders of $150. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
Note on UPS Mail Innovations: If you selected Economy shipping and your package is sent via UPS Mail Innovations, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. Please note, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
INTERNATIONAL CUSTOMERS
IMPORTANT SHIPPING UPDATES
Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing delays in transit, customs processes and delivery at this time. Upgraded or Expedited service is recommended if you are shipping to an international address to ensure door-to-door tracking.
International Customers will have 3 options to choose from... Economy, Upgraded and Expedited
Economy-This is the least expensive option and slowest service. This service is primarily UPS Mail Innovations. However, at some heavier weights it becomes necessary to send your package UPS Worldwide Expedited. You will not be charged more if your package happens to go UPS WWE and you have chosen the Economy option. It just happens that this is the most economical way to send your package.
Upgraded-This option is more expensive than Economy level. This service is primarily USPS First Class Package International Service. We recognize that each country's postal system is unique and some of our customers prefer their postal system. However, as is mentioned above, at some weights it becomes necessary to send your package UPS Worldwide Expedited. You are not being charged more if your package happens is sent via UPS WWE and chose the Upgraded option. It just happens that this is the most economical way to send your package.
Expedited- This premium option is the most expensive but provides you with guaranteed UPS Worldwide Express service. Delivery and transit times will vary depending on location. UPS states the following transit times on their website:
-Mexico = 2-3 Business Days
-Europe = 3-4 Business Days
-Australia, Asia and Latin America = 4-6 Business Days
Please note shipping timeframes do not include time needed to process and fulfill your order.
International customers will be charged a $4 handling fee for each subscription kit in your order.
Note on UPS Mail Innovations: If you selected Economy shipping, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. As a heads up, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
Other frequently asked questions in regards to shipping.
Q: How do I choose my shipping preference?
A: You may select your preference at checkout which will apply only to that order.
Q: How are shipping costs calculated and how do I know how much I am being charged?
A: Shipping costs and methods will be calculated by the weight of your order, your shipping location, and the level of service you have chosen. As the weight of your order increases, so may the cost of shipping. You will be able to see your shipping charge throughout the checkout process and will be able to remove and add items accordingly.
Q: Can I downgrade/upgrade my shipping after I have placed my order?
A: Orders are not eligible for either an upgrade or a downgrade after the order is completed.