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What is the return policy?

Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

How will my order be shipped?

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

How much is shipping?

Domestic subscription orders ship for $1 per kit. A $4 handling fee per kit will be charged for each subscription kit shipping outside of the United States.

Shipping rates for items from the shop will vary by service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts. Shop items will not be bundled with kit orders. More shipping information can be found here.

Free shipping for all domestic orders of $100 and Canadian orders of $150. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.

What forms of payment do you take?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

Will I be charged sales tax?

Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Heidi Swapp Shop. The applicable rate is set by each state respectively.

How do I make changes in my shipping or billing information?

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

How do I choose add-on items to ship with my subscription order?

1. Go to your MY ACCOUNT menu and select MY ORDERS & SUBSCRIPTIONS. 

2. Click on your active subscription link under MY SUBSCRIPTIONS. 

3. You will then be taken to your subscription box page. Scroll down until you see "Add to your box". Any available add-ons will be shown there with "add to box" button from 12pm ET on the 15th of each month through 11:59pm ET on the 17th. 

4. You will see "Your Box" on the right side of the page with your contents and can remove add-on items if you need to. Your subscription item(s) and add-ons will be charged on the 18th of each month. 

What does month-to-month commitment mean?

Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

We do offer 6-month and 12-month commitment options. Please know you are committing to purchasing 6 or 12 months worth of kits with these options. In exchange for a longer commitment, you will receive better pricing on your kits. Your subscription will continue at the same payment level once you have fulfilled that commitment and until you choose to cancel.

How do I cancel my subscription?

To cancel your subscription, you must contact our Customer Experience team here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 13th and the 18th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

If you have a month-to-month subscription (other than Stop the Blur) and you request to cancel between the 13th and the 18th of the month, there will be a $15 cancellation fee. After your subscription order has charged and processed on the 18th, you may then get in touch with us to cancel your subscription if you do not wish to continue it. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 13th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

How do I update my credit card?

You can update your information through your account here. Just click on “update” under your payment method.

How do I make changes in my shipping or billing information?

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

How do I access my Stop the Blur subscription content?

You will get new content added to your account at 12pm ET on the 15th of each month. You will access it under MY ACCOUNT - MY CLASSES.