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What is the return policy?

Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

How will my order be shipped?

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

How much is shipping?

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

What forms of payment do you take?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

Will I be charged sales tax?

Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Heidi Swapp Shop. The applicable rate is set by each state respectively.

How do I make changes in my shipping or billing information?

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

What does month-to-month commitment mean?

Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

How do I access my Stop the Blur subscription content?

You will get new content added to your account at 12pm ET on the 15th of each month. You will access it under MY ACCOUNT - MY CLASSES. 

When will my credit/debit card be billed for my subscription?

Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 15th of each month for your recurring subscription.

How do I update my credit card?

You can update your information through your account here. Just click on “update” under your payment method.

How do I make changes in my shipping or billing information?

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

How do I access my Stop the Blur subscription content?

You will get new content added to your account at 12pm ET on the 15th of each month. You will access it under MY ACCOUNT - MY CLASSES.